The employees of Blown Away Salon pride themselves on providing exceptional service and customer care. We do not issue refunds on salon services or retail products. However, should you have any questions or concerns about your service; we ask that you contact our salon within 3 days of your service so that we can correct any issues. We may require that you come into the salon with a receipt for us to rectify any situation within one week of the initial service. We pride ourselves on your satisfaction and appreciate your business. We will honor exchanges within 14 days of purchase. We are NOT able to accept returns or exchanges on appliances, or brushes. All appliance returns need to be done through the manufacturer.
Your time is very valuable to us. We hold your reservation just for you and ask that if you need to cancel or reschedule the appointment, that you please give 24-hour notice. As a courtesy, we offer a text, email, and phone reminder to confirm the date and time at least 48 hours prior to your appointment. If you do not call or show up to their appointment, you will be charged $25 for a no-show fee as well as be required to purchase a gift card to reserve any future appointments. We apologize for any inconvenience this may cause and appreciate you being mindful of our service provider's time.