The employees of Blown Away Salon pride themselves on providing exceptional service and customer care. We do not issue refunds on salon services or retail products. However, should you have any questions or concerns about your service; we ask that you contact our salon within 3 days of your service so that we can correct any issues. We may require that you come into the salon with a receipt for us to rectify any situation within one week of the initial service. We pride ourselves on your satisfaction and appreciate your business. We will honor exchanges within 14 days of purchase. We are NOT able to accept returns or exchanges on appliances, or brushes. All appliance returns need to be done through the manufacturer.
CANCELLATIONS EFFECTIVE IMMEDIATELY:
Your time is very valuable to us. We hold your reservation just for you and understand things come up and you may have to reschedule or cancel your appointment. We kindly ask that you give us a 24-hour notice so we may fill that slot on our appointment book. As a courtesy, we offer a text, email, and phone reminders to confirm date and time at least 48 hours prior to your appointment. Upon reserving your appointment, your card will be stored on file for any chemical or spa service and will be charged in the event that you cancel, or no show as follows:
For cancellations with less than 24-hour notice:
* First instance- no charge, life happens.
* Second instance or more-50% of cancelled service booked amount.
No Call or No Show- not cancelled before reservation time.
* First instance- 50% of scheduled service amount
* Second instance- 100% of scheduled service amount.
We apologize for any inconvenience this may cause and appreciate you being mindful of our service provider's time.